Customer Support

Before you contact us, please check our Frequently Asked Questions and see if your question has already been answered.

FAQ

How do I find and reserve a hotel with your service? What happens when a reservation is placed? Can I make a reservation directly with the hotel? How long does it take to check if a room is available? Are the hotel rates per room or per person? What is the hotel policy for children? What is your credit card payment procedure and how safe is it? Why do I need to provide extra documents during the payment process? What is your cancellation policy for a hotel reservation? How can I be sure that I am using a legitimate service? My question wasn't answered here, how can I contact customer support?

How do I find and reserve a hotel with your service?

In order to bring you the widest variety and best prices on all available hotels throughout Thailand, ReserveThaiHotels.com has partnered with two of the biggest and most trusted hotel room consolidators in Thailand, Agoda and R24.
Together with this strategic partnership we can offer over 33,000 hotels throughout Thailand and in fact worldwide. Simply select the destination of your choice from the menu and you'll see a selection of hotels that can be sorted by 'most popular,' price, name, star rating or location.

We also offer a range of featured hotels sorted by convenient criteria and these lists are constantly updated and added to. If we don't have the hotel you are looking for, we'll offer lots of suitable alternatives.

The hotels offered through our site are in the 2-star to 5-star categories. We usually provide photographs of important features such as the exterior, the rooms, dining and recreational facilities. Important amenities and other facilities will be listed on each hotel page.

Each hotel's rate page lists our special discounted rates which are all per room, not per person. All hotel rates are listed in US dollars. Please use our Currency Converter to see the equivalent value in your home currency. Then go to our booking form to make your reservation.

Also, be sure to make your reservation for the full duration of your stay. If you do need to extend your stay after arrival, please contact our Customer Service agents so you're not charged the hotel's full rate.

What happens when a reservation is placed?

Please see our detailed listing of what to expect when you make a reservation.

Can I make a reservation directly with the hotel?

You can contact the hotel directly if you wish, however you will pay a considerable higher rate. The rates listed through this website are only available through our service. Rates offered directly from hotels are typically 20% to 50% higher. We are able to offer these discounts because of bulk rates we have negotiated with each hotel which are not available to the public.

How long does it take to check if a room is available?

Many of the hotels listed on our site offer instant confirmation. For other hotels, we will check availability by contacting the hotel or our wholesalers with your reservation request. Typically we can confirm an on request reservation within 12 to 18 hours.

Are the hotel rates per room or per person?

All of the rates displayed are per room and NOT per person. As is typical within the hotel industry, most hotels allow 2 adults and one child under 12 years of age to stay in one room.

What is the hotel policy for children?

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Some hotels will charge for this extra bed.

What is your credit card payment procedure and how safe is it?

Once we've received your credit card details and confirmed that a room is available, a confirmation e-mail will be sent to you.

Our booking services use Secure Socket Layer (SSL) technology to encrypt all information.

Your credit card will be charged by Agoda Company Pte Ltd. If you have any questions regarding charges to your credit card, please contact our Customer Service agents. They are available 24 hours a day to help with your inquiries.

Why do I need to provide extra documents during the payment process?

In relatively infrequent cases we require additional documents, such as a faxed copy of the credit card, to support a booking. This may occur when the guest name differs from the cardholder; when the acquiring bank for the credit card transaction requires this, when the booking is deemed high value, or when our Fraud Protection program identifies a high-risk transaction.

What is your cancellation policy for a hotel reservation?

Please see our cancellation policy

How can I be sure that I am using a legitimate service?

Our partners are two of the most established and well respected hotel room providers in Thailand.

My question wasn't answered here, how can I contact customer support?

If you wish to contact us, please view the various contact options on our Contact Us page.